Copy of Deputy Manager – Collections – South Africa in WNS 2022 at CapeTown,WesternCape,SouthAfrica

Website WNS

This Job Listing is about WNS in CapeTown,WesternCape,SouthAfrica 2022

About the job

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Accountability & Responsibility

As part of the senior management team of you lead a specialist function

You are customer & client facing & strive to deliver excellent customer experience

You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area

You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader

You develop people’s knowledge of your functional area to benefit the business & the client

You support your operations colleagues to exceed client expectations on all levels at all times

You remain at the leading edge of knowledge for your area of functional expertise

You are accountable for risk management & compliance for your functional area

You share your knowledge & best practice to improve performance

You deliver business intelligence & insight for your functional area

You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism


Ensure Compliance to all Relevant Process & Regulatory Standards

Continuous Improvement Design & Deliver Change Initiatives & Projects

Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field

Functional Delivery & Optimization Ownership & Development of Your Functional



Key requirements:

  • Matric/Grade 12;
  • 2 years leadership experience in the BPO industry
  • Collections experience benificial
  • 3 to 5 years collection experience.

Company: WNS
Vacancy Type: Full Time
Job Location: CapeTown,WesternCape,SouthAfrica
Application Deadline: N/A

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