Assistant Manager, Case Management, Wellness Advisory Team, Central Business Services, Enabling Functions in Deloitte 2022 at England,UnitedKingdom

Website Deloitte

This Job Listing is about Deloitte in England,UnitedKingdom 2022

About the job

Your opportunity

Are you looking for the next exciting HR career opportunity? Do you enjoy developing and driving successful teams? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you.

The Wellness Advisory Team provide a Tier 2 level advisory support to employees and the business on a wide range of sickness and specialist adjustment queries. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

Your core responsibilities will be:

  • Allocate cases/workload to team members
  • Work closely with both Business Facing HR (HRBPs) and CoEs for their relevant Service Lines
  • Support the smooth running of the Wellness Advisory function within the HR Services function of Central Business Services
  • Support and provide guidance to the Advisors & Senior Assistants on more complex cases and lead service delivery for Wellness Advisory case management
  • In addition, responsible for managing their own caseload as allocated within the team which may include; o Pay adjustments o PHI process o Return to work o OH / specialist referral
  • Liaison with Clinical Advisors to support clinical case management where necessary
  • Manage escalations as allocated both from Central Business Services and wider HR teams, ensuring appropriate follow up and management of stakeholders and vendors
  • Ensure effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure
  • Ensure all SAP related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines

Your work, your choice

At Deloitte, we believe the best impact is the value we add, not the hours we sit at our desks. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: UK wide excluding London

Work pattern: This is a permanent contract opportunity. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

  • Experience of managing a team
  • Previous experience of managing complex sickness absence cases
  • Track record of working in ambiguous and pressurised situations
  • Knowledge of SAP or other HR systems is preferable
  • Previous case management / ServiceNow software experience desirable Skills
  • Responsibility for monitoring and enhancing the quality of internal client work and promoting standards in teams desirable
  • Strong negotiating and influencing skills
  • Gravitas to command professional respect
  • Able to adapt recommendations or advise as appropriate
  • Autonomous
  • Knowledge of others’ strengths and an awareness of how to use these to meet team objectives

Your service line: Central Business Services (CBS)

CBS comprises seven service areas: Business Support Services; C&I Services; HR Services; IT Business Services; IT Infrastructure Services; Quality, Risk and Security Services; and Workplace Services. We also have two central teams – Delivery Partners and Vendor Management, and Service Management and CSI. Here is where we deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions, to facilities management, and more – together we are a true enabler for better business. Highly skilled, experienced service delivery professionals, we have complete responsibility for processes that drive efficiency and deliver impact. Not just for our internal customers, but for the clients Deloitte works with too. We’re transforming what it means to work in business services; join us and you’ll experience a career full of fantastic opportunities.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society – defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it’s about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people – both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Company: Deloitte

Vacancy Type: Full Time 

Job Location: England,UnitedKingdom

Application Deadline: N/A

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