Takealot – Marketplace Quality and Compliance Manager in takealot.com 2022 at CapeTown,WesternCape,SouthAfrica

Website takealot.com

This Job Listing is about takealot.com in CapeTown,WesternCape,SouthAfrica 2022

About the job

takealot.com, a leading South African online retailer, is looking for a Marketplace Quality and Compliance Manager to join our Takealot Marketplace team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

This position reports to the Head of Marketplace.

Your responsibilities will include:

  • Leading and developing the compliance team of compliance specialists and contact agents.
  • Development of processes and procedures to achieve compliance requirements.
  • Development and management of category restrictions, applications and eligibility criteria.
  • Ensure that marketplace seller accounts are vetted and data validated based on category specific risks and requirements.
  • Maintain and improve the quality of the products and offers on the marketplace platform focusing on customer feedback mechanisms.
  • Development of a risk management framework covering financial, legislative, regulatory and supply chain risks.
  • Work with process owners to institute quality control measures across the marketplace seller value chain
  • Collaboration with engineering and product teams to build robust automated compliance systems.
  • Development and maintenance of a brand registry solution to improve protection of intellectual property
  • Manage the contact centre environment between sellers and the the compliance function
  • Relationship management with various government and regulatory bodies.

Job Requirements:

  • Understanding of legislation and regulation across a wide range of retail categories
  • Development of innovative and practical solutions to improve quality and compliance across a complex supply chain
  • Innovation and foresight into the future risks in the eCommerce industry
  • Education and training of sellers on compliance policies and ownership of related training material, guides and manuals
  • Strong written and verbal skills, the ability to manage communication both internally with sellers and internally with stakeholders
  • Managing a balance between seller compliance and seller satisfaction

Attributes required:

  • Methodical – able to break down and solve complex problems, prioritise and execute with consistency.
  • Attention to detail – quality and scalability are required at the same time
  • Insights and data driven – be comfortable with data and use data to inform decision making
  • High Integrity – able to be impartial and forthright in decision making
  • Problem solver – enjoy root cause analyses and problem solving at speed

Preferred Qualifications and experience:

  • Bachelors degree in engineering, business administration, finance or a related field
  • 5+ years of experience in a risk management or related field
  • 3+ years experience of managing a team
  • Experience in Retail and/or eCommerce
  • Experience in the development and execution of risk management strategies
  • Project Management experience will be beneficial

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
Company: takealot.com
Vacancy Type: Full Time
Job Location: CapeTown,WesternCape,SouthAfrica
Application Deadline: N/A

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