Membership Support Officer Job in Women’s Aid Federation of England United Kingdom

Website Women's Aid Federation of England

This Job Listing is about Womens Aid Federation of England in United Kingdom

About the job


Supporting the Sustainability work with members

  • Be a point of contact for members and other organisations requesting and receiving support from Women’s Aid
  • Coordinate regular communications from the Membership and Sustainability team to the Women’s Aid membership and dedicated and specialist domestic abuse services across England, including via bulletins and the Members Area of the Women’s Aid website.
  • Coordinate, support and attend member networking events including Regional Network Meetings, online ‘Coffee Mornings’ and Trustee Network Meetings.
  • Organise online sustainability resources and support, including good practice examples, template policies and case studies demonstrating effective practice to enhance quality and sustainability.
  • Support external consultants, members and other service providers including processing invoices and responding to queries from organisations and consultants regarding the delivery of contracted work.
  • Support teams across Women’s Aid with gathering data and information on members.
  • Set up and maintain office administrative systems, processes and files to ensure relevant information on complaints is kept up to date, is accurate, meets deadlines and is accessible to relevant team members.

Supporting Membership and Sustainability Team

  • Process new applications and annual renewals of membership, including liaising with ELT & the Board for approval, and Finance for invoicing.
  • Coordinate and support cross-team projects and meetings.
  • Take high-quality minutes at internal and external meetings.
  • Support with collating information for donor reports.
  • Process expenses for Head of Membership.
  • Support with the implementation of and use of the new CRM system ThankQ.
  • Act as the ‘Data Champion’ for the Membership and Sustainability Team.

General Responsibilities

  • To maintain clear and adequate records of work done and to produce reports on work programmes and activities as required by management.
  • To contribute to team meetings and organisational priorities, and to participate in supervision and other line management meetings
  • To take direction on projects and priorities from your line manager, which may vary from time to time.
  • To carry out word-processing, filing, and administrative tasks necessary to comply with the job description.
  • To assist in the delivery of conferences or events organised by Women’s Aid.
  • To abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.
  • To be flexible within the broad remit of the post.


  • This job requires occasional unsocial hours and may require occasional travel.

PERSON SPECIFICATION: Membership Support Officer



  • Experience of co-ordinating project work within a team.
  • Experience using a variety of computer packages including internal and external email, Internet access and databases, preferably in an Office365 environment.
  • Experience using online meeting software including Teams and Zoom
  • Experience developing/writing reports.
  • Experience of minute-taking in fast-paced meetings and events.
  • Experience of using/managing online and/or electronic information and data collection systems.
  • Experience in liaising with a range of stakeholders and successfully managing stakeholder relationships.


  • Experience working in the domestic abuse and/or other charity sector
  • Experience working with CRM systems such as ThankQ



  • Ability to work on several projects to deadlines in a complex, changing, and fast-paced environment.
  • Effective oral communication skills, including a confident telephone manner, and the ability to deal with a range of enquiries.
  • Written communication skills, including the ability to write letters, minutes and reports.
  • Organisational skills and the ability to work to a high standard of accuracy.
  • Ability to work on own initiative: initiate, plan and prioritise work, work to tight deadlines and respond to urgent unplanned demands.
  • Proficient in word-processing, Access, and spreadsheets, preferably in a Windows-based environment, and in the use of Email and the Internet.


  • Ability to analyse complex information, problem solve and communicate findings effectively.



  • Understanding of the role of Women’s Aid local member services and the role of Women’s Aid in supporting them.
  • Understanding of the gendered nature of domestic abuse and the value of women-led services, including services led by and for Black and minoritised women.
  • Knowledge of data protection and confidentiality issues in relation to databases/membership.
  • Understanding of and sensitivity to the issues relating to domestic violence, including the nature of domestic violence and its impact on women and children.


  • A basic understanding of the nature and role of national Women’s Aid services to survivors of abuse and willingness to learn more.


  • No formal qualifications are required for this role although evidence of relevant learning is advantageous.



  • Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid;
  • Commitment to anti-discriminatory practice and equal opportunities;
  • Willingness to work occasional unsocial hours as required.


Terms of appointment:

Confirmation of appointment is subject to the receipt of a satisfactory DBS assessment at the required level for the role and also a satisfactory Pre Employment health Questionaire carried out at the expense of WAFE.

Confirmation of appointment will be subject to the satisfactory completion of a probationary period. This will normally be of six months (less for short term contracts). During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week’s notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months.

Salary: £26,895 pro rata. (WA scale point 29) + benefits. Salary is paid in arrears through bank credit by the 25th of each month. Part time staff receive pro-rata payment based on hours worked.

Working hours: The standard working hours for this post are 37 hours per week, based remotely or in Bristol; benefits include a generous bank holidays and annual leave package and contributory pension scheme.

Support and supervision: Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development. We have a training policy in place and encourage staff to take an active role in their career development plan.

Pension: Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3 month interim probationary review.

Annual Leave: Women’s Aid offers an annual leave entitlement of 25 days per year rising by one day per year until 30 days annual leave per year is reached. In addition, we offer 8 days public holidays plus 2 additional days in March and August. All leave entitlement is calculated pro-rata for part time employees.

Other leave: Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances.

Period of notice: 1 month after your probationary period has been completed.

Union: You have a right to membership of a trade union. Women’s Aid recognises Unison.

Asylum and Immigration Act 1996: To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list. Most commonly this is a British Passport.

Additional information is available on request

Company: Women’s Aid Federation of England

Vacancy Type: £26,895/yr · Contract · Associate 

Job Location:  United Kingdom

Application Deadline: N/A

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